Submit your review | |
This is our second destination vacation using @twinconnectiontravel@gmail.com and all i can say is our agent helen did an amazing job of booking as well as assiring that all of our travel needs were met. The riu is a first class resort all inclusive is an understatement. Twinconnectiontravel@gmail.com is and always will be me choice of travel agent
Thank you both for this great review. Thanks for allowing us to work for you and your friends again. We look forward to hearing from you for your next adventure. God bless you all, Helen & Ellen, TWIN CONNECTION TRAVEL, LLC.
This was our first time traveling to Egypt and didn't know what to expect. We have used Twin Connection Travel before to Italy, but nothing outside our comfort zone such as Egypt. Our airport process was easy from San Antonio all the way to Cairo. The moment we walked into the hotel in Giza, my husband and I were completely mesmerized with the rooftop view of the Giza pyramids. Twin connection stayed in contact with us all through our trip and our departure was just as easy as our arrival. I highly recommend this 5 star travel agency.
Thank you both. We are so happy you had an amazing time. Thank you for allowing us to help with your next adventure.God bless,Helen & Ellen @ Twin Connection Travel, LLC
Helen at Twin Connection was absolutely amazing in hoping organize and plan a work trip for my self and the company I work at. We had 14 people going on this trip. Helen helped with every single question and every change, and there was a lot, we (my boss, haha) put her through. I never felt that I was bothering her. She genuinely loved planning this trip and it showed in how she presented herself and her company. She planned and all inclusive trip and airport transfers to Mexico for us. She gave us great tips while we were there and she even texted me while there to check on things a few times. She would text me reminders of upcoming things that would need to be done. She did not help with the airfare but she would even remind me to check in for our flights and to make sure we provided our flight information to the airport transfer people. I can't say enough great things about her and her company. I am now even planning a trip with my husbands next year and she is planning it. Thank you Helen for everything and I will be using you and your company for all my trips.
Thank you!!
Ashlie, thank you so much for this great review. It was a pleasure working for you and your coworkers. We really appreciate your business. Thanks for allowing us to work for you again already. God bless you all, Helen & Ellen, TWIN CONNECTION TRAVEL, LLC.
I've never used a travel agent before to arrange a vacation. Not sure why after using Twin Connection Travel. Unbelievable service and attention to detail! I booked this vacation for my wife and her best friend. A connecting flight was delayed and they ended up missing their flight. Ellen was on the phone and called me at 10 that Saturday night and was already working with the airlines to rebook a flight. The airlines down graded the seats, but Ellen worked tirelessly to get me a refund. Can't thank them enough for making the trip special for my wife and her best friend! Will book through them again!
Thank you Dennis. We are glad we could help with the issues that happened despite wishing there would have been none. We appreciate you,Helen & Ellen @ Twin Connection Travel, LLC
Today is a bittersweet day for me. An absolutely impossible trip came to fruition today. The scenario was surprising my husband with an all guy weekend away for his 50th birthday. I put feelers out on the internet through a travel app back in October 2021 and Ellen from Twin Connections immediately responded to my crazy request. Needless to say, Ellen was able to assist me in planning, organizing and finally executing a memorable fun filled weekend away for my husband and his male relatives. I work PRN in healthcare so Ellen had to take into consideration finances, add in not all family members live in the same state so there was coordinating flights, accommodating multiple requests and frankly, there’s always drama. Whoever reads this please understand Ellen did not know me, I am some random wife/SAHM/PRN HC worker who had an insane idea. She made a point to speak to me on multiple occasions to get to know me as a person, understand my husband and how we could best proceed to laying the framework to an incredible vacation. Ellen is a down to earth, pragmatic, loving soul has business savvy and literally made an impossible feat possible. My husband and his family are currently kicking it back in the mountains of TN, relishing staying in a beautiful luxury cabin, all made possible by Twin Connections. Thank you friend, from the bottom of my heart. Now, I need a vacation! At least my husband knows who to reach out to lol! <3
You are a delight. Your husband and kids are truly blessed. It has been my absolute pleasure working with you to get him the surprise of a lifetime for his birthday. Your attention to detail helped make it all possible. I'm glad they are on this amazing vacation because of you. God bless,Helen & Ellen @ Twin Connection Travel, LLC
This is the second trip planned by Twin Connection. Our 10 year anniversary trip was planned in two weeks!! We thoroughly enjoyed our trip and just returned! They already planned my birthday group trip in April 2023. Highly recommend using them!!!
Angie, thank you so much for allowing us to work for you again. It has been a pleasure. We appreciate you and appreciate you utilizing our services again for your birthday celebration. God bless you, Helen & Ellen, TWIN CONNECTION TRAVEL, LLC.
I've used Twin Connection Travel twice, once for a birthday trip and again for a family vacation and both times worked out nicely. They take the stress out of planning travel and I love it! I will be using them again! 🙂
Thank you Chelsea. It's been a pleasure helping you and your family. We look forward to helping with your next adventure.God bless,Helen & Ellen @ Twin Connection Travel, LLC
My wife and I will definitely recommend Twin Connection Travel. We used this agency for our 10yr wedding anniversary vacation. They planned the most amazing trip for us to Puerta Vallarta Mexico and our hotel was at Secrets Puerta Vallarta Bay. Not only did they book our flight and hotel but also transportation to and from the airport, an ATV tour which was so much fun and a spa day that was so relaxing. Looking for an all inclusive travel agency, look no further!
Thank you Myron. We are so glad to have you as a CFL (Client for Life). We look forward to helping with your next trip.Thanks,Helen & Ellen @ Twin Connection Travel, LLC
Last week I tried to book some complicated flights. My still 17-year old twins were to go with my to Europe were we would be joined by my husband a week later, for him and the twins to come home after their 18th birthday, and for me to return by myself a week later. The online travel booking system got totally overwhelmed and confused: it was a no-go.
So I called Twin Connection Travel and spoke with Ellen who did not only excel as a travel agent but also responded beautifully to my emotional needs and frustration. A big thank you, Ellen.
In the end, I needed to change my travel plans significantly to make it all happen, but it is thanks to Ellen's feet-on-the-ground approach that the new plans came together.
I highly recommend Twin Connection Travel: You will be taken care of marvellously!
Thank you for the kind review Uli. I'm glad you were able to get it put together. We look forward to helping in the future. God bless,Helen & Ellen @ Twin Connection Travel, LLC
My trip of a lifetime is coming true thanks to Ms. Ellen with Twin Connection Travel. A friend from California told me about a cruise to the Greek Isles and I always thought it was out of my reach until I contacted Twin Connection Travel. Ms Ellen seem to work her magic and found a great deals. Flights were buy one and another was free so a friend and I are going on a 10 cruise leaving Rome and visiting Italy and the Greek Isles. Ms. Ellen has stayed in communication with me and has been such a pleasure to work with. Always having patience and understanding of my non computers skills, Ellen always made me feel like I have known her for years. She is making my dream come true. What ever question I asked of Ms. Ellen, she had the answer. Twin Connection Travel will definitely be my choice for travel arrangements!! They are the best!
Glenda, working with you has been my pleasure. We are grateful for you and your business. We're so happy that we could help put this trip of a lifetime together. Thank you so much,Twin Connection Travel, LLc Helen & Ellen