What Our Clients Are Saying

At Twin Connection Travel, we pride ourselves on delivering exceptional, personalized travel experiences. But don’t just take our word for it—see what our happy clients have to say! Our goal is to provide outstanding service and unforgettable trips that create lasting memories. Here are just a few of the wonderful reviews we’ve received from our satisfied travelers:

Helen and Ellen were amazing to work with! They helped us plan the perfect destination wedding in Hawaii. From the venues to the excursions, everything was carefully planned, and we didn’t have to worry about a thing. Our guests had the time of their lives, and we couldn’t have asked for a better experience. I highly recommend Twin Connection Travel for anyone planning a destination wedding or vacation!

Jessica & Mark P.

We had the best family vacation ever, thanks to Twin Connection Travel! Helen and Ellen helped us pick the perfect resort in the Caribbean that catered to both our kids and us. The activities were fun, and the accommodations were top-notch. Their attention to detail and exceptional customer service made all the difference. We’ll be booking our next trip with them for sure!

The Williams Family

Our experience with Twin Connection Travel was incredible! They were so helpful in planning our honeymoon to Europe, and every detail was perfect. They recommended amazing destinations, and we never had to worry about a thing. We felt like VIPs the entire time! I highly recommend their services to anyone planning a special trip.

Brian & Sarah L.

Leave a Review
Your feedback means the world to us! If you’ve traveled with Twin Connection Travel and would like to share your experience, please leave us a review below. We love hearing about the memories we’ve helped create and how we can continue to improve our services.

4.8
Based on 194 reviews
powered by Google
Alexa Hill
22:56 10 Apr 25
Really grateful to Helen and Ellen for helping us plan my bachelorette! The resort was amazing. One of the girls in our group got sick and Helen was so incredibly kind checking in on her many times and making sure she was okay.
Response from the owner 23:26 10 Apr 25
Alexa, thanks for allowing us to work for you and your group. We are so happy that you enjoyed your stay in spite of E getting sick. We wish you all the very best. May your marriage and your wedded life exceed your expectations. God bless you, Helen & Ellen, TWIN CONNECTION TRAVEL, LLC.
Amelia Evans
20:20 22 Mar 25
We have used Twin Connection several times and each experience has been great. Our latest trip to Cancun was amazing and flawless from start to finish. The resorts we have stayed at have been exceptional. The resorts have been clean, with friendly staff, transportation to and from the airport has timely and without incident. We have not been disappointed with any of the services provided by Twin Connection. We will definitely continue to use their services and will continue to recommend them to friends and family! Thank you Twins setting up another unforgettable trip! for us!!
Response from the owner 23:36 22 Mar 25
Thank you Amelia. We are so grateful for you and Stan as clients. We appreciate you.God bless,Helen & Ellen @ Twin Connection Travel, LLC
Nani Nelda
18:04 01 Mar 25
Ellen & Helen were great to work with. They are the sweetest, loved their bubbly personality! We will definitely use them in the future♡♡♡
Response from the owner 17:21 29 Jun 18
Thank you Nelda. It was a pleasure helping you and your family plan and book this momentous occasion. We look forward to helping you in the future. God bless, Helen & Ellen
Sharon Wiatrek
09:19 24 Nov 24
Excellent service, highly recommend this company.
Response from the owner 15:40 25 Nov 24
Thank you Sharon. We appreciate you and look forward to helping wiht your next adventure.God bless,Helen & Ellen @ Twin Connection Travel, LLC
Miguel Delgado
20:49 24 Oct 24
Best time ever had great arrangements and the communicate extremely fantastic I highly recommend this travel agent
Response from the owner 21:03 24 Oct 24
Thank you Mr. Delgado. It’s been a pleasure helping with your trip to Italy. We appreciate you sharing so much to help other clients. God bless, Helen & Ellen @ Twin Connection Travel, LLC
John Woolbert
18:02 24 Oct 24
Response from the owner 18:27 24 Oct 24
We don't know who you are John. You have never been a client. It seems you post bogus reviews on many businesses. We are and will always be a 5 star agency.
Ruby Massey
17:58 21 Sep 24
Updating now that my wedding travel is complete. Helen was absolutely AMAZING in helping me plan my wedding in the Dominican Republic from start to finish. She helped me find a resort that fit my dream and communicated with the resort for wedding coordination. She made sure my guests and I had all of the documentation that we needed and were of any special customs requirements. I cannot that her enough for helping me have my dream wedding with little to no stress planning. The day of my wedding I spent the morning in the pool having cocktails with my bridesmaids. Don't think twice about booking with Twin Connection Travel just do it.
Response from the owner 18:30 08 Oct 24
Ruby, thank you so much for taking the time to give us this great review. YOUR WEDDING WAS BEAUTIFUL AND YOUR PICTURES ARE GORGEOUS. It was a pleasure working for you and your group. We hope to work for you again soon. GOD BLESS, TWIN CONNECTION TRAVEL, LLC. THANKS, HELEN & ELLEN
Gary Derksen
17:48 20 Sep 24
Helen was so helpful as usual. She kept an eye on our flights for us and let us know immediately if anything had changed. Working with this Travel Agency is so easy and convenient. The downside is now the resort wants us to book directly to take advantage of discounts. We want to go back but would like to use Twin Connection to make reservations when we're ready.
Response from the owner 01:40 21 Sep 24
Gary, thanks for taking the time to give us this great review. We appreciate your business and we are grateful that you have given us the opportunity to serve you again. We will find you a great deal again when you're ready for your next adventure and volunteer work that you blessed this island with. God bless you and your family. THANKS HELEN & ELLEN, TWIN CONNECTION TRAVEL, LLC.
Donna Simpson
22:31 19 Sep 24
We had a wonderful time in Bonaventure Crescent Providencialis, turks and Caicos‘s. It was a very restful vacation and not a lot of activities. We enjoy the beach walk every day and suntanning on the beach and sitting by the pool. It was never a crowd of college kids or young children there, which was our goal! One suggestion is for us to be offered to have the fast pass next time out of the country. It would’ve saved us some time. Also, TCI escapes fail to pick us up upon arriving. Another airport personnel got us another ride to the Villa. However, they did pick us up on the return home. They will not accept a tip. A big tip for any travelers there is that the cost is very expensive! We were prepared. Our first night we ate at Danny bouy’s and it was great. Fortunately, my husband and I don’t eat a lot so we shared a meal which cost almost $100. It would have been upwards of over $200 if we had not shared a meal. Just take a credit card and plenty of cash!
Response from the owner 01:46 21 Sep 24
We appreciate you and John so much. Thank you for for being a CFL (Customer For Life). God bless,Helen & Ellen, Owners @ Twin Connection Travel, LLC
Kesha Pettit
11:30 16 Aug 24
Twin Connection Travel provides very good services. I’m not sure which Twin I communicated with the most, I couldn’t tell, but they were very responsive and helpful. Responded timely whether it was text or email. I would definitely Recommend and book with them again
Response from the owner 15:15 17 Aug 24
Kesha, thanks again for allowing us to work for you and your husband. Thanks for sharing all of the details that can also be used to help other clients. Thanks for sharing your great videos also. We hope to work for you again soon. GOD BLESS YOU, HELEN & ELLEN, TWIN CONNECTION TRAVEL, LLC.

 

 

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Twin Connection Travel
Average rating:  
 47 reviews
 by Lee and etoye edwards
Riu palace bahamas

This is our second destination vacation using @twinconnectiontravel@gmail.com and all i can say is our agent helen did an amazing job of booking as well as assiring that all of our travel needs were met. The riu is a first class resort all inclusive is an understatement. Twinconnectiontravel@gmail.com is and always will be me choice of travel agent

Thank you both for this great review. Thanks for allowing us to work for you and your friends again. We look forward to hearing from you for your next adventure. God bless you all, Helen & Ellen, TWIN CONNECTION TRAVEL, LLC.

 by Gloria Benavides
Giza, Egypt

This was our first time traveling to Egypt and didn't know what to expect. We have used Twin Connection Travel before to Italy, but nothing outside our comfort zone such as Egypt. Our airport process was easy from San Antonio all the way to Cairo. The moment we walked into the hotel in Giza, my husband and I were completely mesmerized with the rooftop view of the Giza pyramids. Twin connection stayed in contact with us all through our trip and our departure was just as easy as our arrival. I highly recommend this 5 star travel agency.

Thank you both. We are so happy you had an amazing time. Thank you for allowing us to help with your next adventure.God bless,Helen & Ellen @ Twin Connection Travel, LLC

 by Ashlie Cook
AMAZING!

Helen at Twin Connection was absolutely amazing in hoping organize and plan a work trip for my self and the company I work at. We had 14 people going on this trip. Helen helped with every single question and every change, and there was a lot, we (my boss, haha) put her through. I never felt that I was bothering her. She genuinely loved planning this trip and it showed in how she presented herself and her company. She planned and all inclusive trip and airport transfers to Mexico for us. She gave us great tips while we were there and she even texted me while there to check on things a few times. She would text me reminders of upcoming things that would need to be done. She did not help with the airfare but she would even remind me to check in for our flights and to make sure we provided our flight information to the airport transfer people. I can't say enough great things about her and her company. I am now even planning a trip with my husbands next year and she is planning it. Thank you Helen for everything and I will be using you and your company for all my trips.

Thank you!!

Ashlie, thank you so much for this great review. It was a pleasure working for you and your coworkers. We really appreciate your business. Thanks for allowing us to work for you again already. God bless you all, Helen & Ellen, TWIN CONNECTION TRAVEL, LLC.

 by Dennis Krzyz
Girls Get Away

I've never used a travel agent before to arrange a vacation. Not sure why after using Twin Connection Travel. Unbelievable service and attention to detail! I booked this vacation for my wife and her best friend. A connecting flight was delayed and they ended up missing their flight. Ellen was on the phone and called me at 10 that Saturday night and was already working with the airlines to rebook a flight. The airlines down graded the seats, but Ellen worked tirelessly to get me a refund. Can't thank them enough for making the trip special for my wife and her best friend! Will book through them again!

Thank you Dennis. We are glad we could help with the issues that happened despite wishing there would have been none. We appreciate you,Helen & Ellen @ Twin Connection Travel, LLC

 by GMJ
The Impossible..Possible

Today is a bittersweet day for me. An absolutely impossible trip came to fruition today. The scenario was surprising my husband with an all guy weekend away for his 50th birthday. I put feelers out on the internet through a travel app back in October 2021 and Ellen from Twin Connections immediately responded to my crazy request. Needless to say, Ellen was able to assist me in planning, organizing and finally executing a memorable fun filled weekend away for my husband and his male relatives. I work PRN in healthcare so Ellen had to take into consideration finances, add in not all family members live in the same state so there was coordinating flights, accommodating multiple requests and frankly, there’s always drama. Whoever reads this please understand Ellen did not know me, I am some random wife/SAHM/PRN HC worker who had an insane idea. She made a point to speak to me on multiple occasions to get to know me as a person, understand my husband and how we could best proceed to laying the framework to an incredible vacation. Ellen is a down to earth, pragmatic, loving soul has business savvy and literally made an impossible feat possible. My husband and his family are currently kicking it back in the mountains of TN, relishing staying in a beautiful luxury cabin, all made possible by Twin Connections. Thank you friend, from the bottom of my heart. Now, I need a vacation! At least my husband knows who to reach out to lol! <3

You are a delight. Your husband and kids are truly blessed. It has been my absolute pleasure working with you to get him the surprise of a lifetime for his birthday. Your attention to detail helped make it all possible. I'm glad they are on this amazing vacation because of you. God bless,Helen & Ellen @ Twin Connection Travel, LLC

 by Angie M.
10 Year Anniversary Trip

This is the second trip planned by Twin Connection. Our 10 year anniversary trip was planned in two weeks!! We thoroughly enjoyed our trip and just returned! They already planned my birthday group trip in April 2023. Highly recommend using them!!!

Angie, thank you so much for allowing us to work for you again. It has been a pleasure. We appreciate you and appreciate you utilizing our services again for your birthday celebration. God bless you, Helen & Ellen, TWIN CONNECTION TRAVEL, LLC.

 by Chelsea B
Best Service Ever

I've used Twin Connection Travel twice, once for a birthday trip and again for a family vacation and both times worked out nicely. They take the stress out of planning travel and I love it! I will be using them again! 🙂

Thank you Chelsea. It's been a pleasure helping you and your family. We look forward to helping with your next adventure.God bless,Helen & Ellen @ Twin Connection Travel, LLC

 by Myron B
Awesome Service

My wife and I will definitely recommend Twin Connection Travel. We used this agency for our 10yr wedding anniversary vacation. They planned the most amazing trip for us to Puerta Vallarta Mexico and our hotel was at Secrets Puerta Vallarta Bay. Not only did they book our flight and hotel but also transportation to and from the airport, an ATV tour which was so much fun and a spa day that was so relaxing. Looking for an all inclusive travel agency, look no further!

Thank you Myron. We are so glad to have you as a CFL (Client for Life). We look forward to helping with your next trip.Thanks,Helen & Ellen @ Twin Connection Travel, LLC

 by Uli
Superb Assistance

Last week I tried to book some complicated flights. My still 17-year old twins were to go with my to Europe were we would be joined by my husband a week later, for him and the twins to come home after their 18th birthday, and for me to return by myself a week later. The online travel booking system got totally overwhelmed and confused: it was a no-go.

So I called Twin Connection Travel and spoke with Ellen who did not only excel as a travel agent but also responded beautifully to my emotional needs and frustration. A big thank you, Ellen.

In the end, I needed to change my travel plans significantly to make it all happen, but it is thanks to Ellen's feet-on-the-ground approach that the new plans came together.

I highly recommend Twin Connection Travel: You will be taken care of marvellously!

Thank you for the kind review Uli. I'm glad you were able to get it put together. We look forward to helping in the future. God bless,Helen & Ellen @ Twin Connection Travel, LLC

 by Glenda Baker
Excellent Travel Agency

My trip of a lifetime is coming true thanks to Ms. Ellen with Twin Connection Travel. A friend from California told me about a cruise to the Greek Isles and I always thought it was out of my reach until I contacted Twin Connection Travel. Ms Ellen seem to work her magic and found a great deals. Flights were buy one and another was free so a friend and I are going on a 10 cruise leaving Rome and visiting Italy and the Greek Isles. Ms. Ellen has stayed in communication with me and has been such a pleasure to work with. Always having patience and understanding of my non computers skills, Ellen always made me feel like I have known her for years. She is making my dream come true. What ever question I asked of Ms. Ellen, she had the answer. Twin Connection Travel will definitely be my choice for travel arrangements!! They are the best!

Glenda, working with you has been my pleasure. We are grateful for you and your business. We're so happy that we could help put this trip of a lifetime together. Thank you so much,Twin Connection Travel, LLc Helen & Ellen

Page 1 of 5:
«
 
 
1
2
3
4
5
 
»